Terms & Conditions

These T&Cs apply to the use of this website (www.bearsandtales.co.uk) and by accessing this website and/or placing an order, you agree to be bound by these terms & conditions. If you do not agree to be bound by these terms & conditions, you may not use or access this website.

General T&Cs

The website is owned and operated by Bears & Tales Ltd, registered address, 31 St Cuthberts Street, Bedford, MK40 3JG. Company registration number 09941096. If you have any queries about these terms & conditions or if you have any comments or complaints about our website, you can contact us at bearsandtales@gmail.com or on 07471 681318.

We reserve the right to change these terms and conditions at any time without notice.

We're committed to your privacy and we've recently updated our privacy policy. By accessing this website you acknowledge and agree to be bound by these terms & conditions and by the terms of our privacy policy, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you would like to read more on how and where we collect or use personal data, please see our Privacy Policy. In the Privacy Policy you will also find information on how to stop receiving marketing information, should you wish.

The materials contained in this website are protected by applicable copyright and trademark law. Any dispute or claim arising out of or in connection with our website, any content contained in it and any contract brought into being as a result of your usage of our website shall be governed by, and construed in accordance with, the laws of the United Kingdom.

This website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Ordering online

Before you place an order, if you have any questions relating to these terms & conditions, please contact us at bearsandtales@gmail.com or call us on 07471 681381.

Orders can be placed online at bearsandtales.co.uk from Friday 7pm until Thursday 5pm.

Payment - Unless other terms are agreed by us in writing we must receive payment of the whole of the price for the goods that you order before your order can be accepted. You can pay by Visa, Mastercard, Maestro and most major credit cards. Once payment has been received by us, a confirmation email will be sent to you to the email address provided by you when placing the order. If you haven’t received a confirmation email (please also check your junk email just in case) then please contact us at bearsandtales@gmail.com or on 07471 681318.

Availability of products - All orders are subject to acceptance and availability. If the items you have ordered are not available, we will contact you by e-mail or phone (if you provided these details when placing the order). You will have the option to choose an alternative item is available or to cancel your order. Should you choose to cancel your order due to products ordered not being available, we will refund the sum deducted by us as soon as possible but in any event within 30 days of your order.

Cancellation - Unfortunately we are unable to cancel orders once they have been placed. However, if you have made a mistake on your order, please contact us immediately and we will do our best to help. Contact us at bearsandtales@gmail.com or on 07471 681318.

Collection of online orders - Collection of online orders is every Friday after 6pm at Bears & Tales, 31 St Cuthberts Street, Bedford, MK40 3JG. If you are unable to make this slot for any reason, please contact us on 07471 681318 and we will do our best to help.

Proof of purchase may be required on collection in terms of the confirmation email and name of purchaser, Photo ID will also be required for proof of age.


For any queries, please contact us via email at bearsandtales@gmail.com or call us on 07471 681318.

Our company details are:

Registered office address: 31 St Cuthberts Street, Bedford, MK40 3JG

Company Registration Number: 09941096
VAT Number: 225679679